Terms of Service

1. Introduction

Welcome to AI Fuel. These Terms of Service ("Terms") govern your access to and use of our services, website, and mobile applications (collectively, the "Service"). By using our Service, you agree to be bound by these Terms and the Privacy & Data Practices section below.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using AI Fuel’s services, you represent and warrant that you meet these requirements.

3. Fuel Card Usage

The AI Fuel card is intended for business use by commercial drivers and fleets. You agree to use the card only for lawful purchases of fuel and approved services at participating locations.

4. Account Registration

To use our services, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

5. Fees and Billing

While many features are free, some services may be subject to fees. You agree to pay all applicable charges and authorize AI Fuel to process payments as outlined in your agreement.

6. Termination

We may suspend or terminate your access to our services at any time if you violate these Terms or misuse the platform. You may cancel your account at any time by contacting our support team.

7. Limitation of Liability

To the maximum extent permitted by law, AI Fuel shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the services.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service means you accept the revised Terms.

Privacy & Data Practices

This section explains what information we collect, how we collect it, why we collect it, how we protect it, and the choices you have. If there is any conflict between this section and a separate posted Privacy Policy, the more protective terms for customers will apply.

A. Types of Information Collected

• Contact information: name, email address, phone number, company name, and billing/contact address.
• Account information: username, password (stored in hashed form), profile details, and account preferences.
• Service and transaction information: plan selections, invoices, payments, refunds, and usage-related data.
• Customer support information: communications with us (email, phone, chat), tickets, and feedback.
• Device/technical information: IP address, browser type, device identifiers, log data, and analytics data.
• SMS/Messaging information (if applicable): phone number, message logs/metadata (e.g., timestamps), and opt-in/opt-out status.

B. Method of Information Collection

• Directly from you when you fill out forms, create an account, request a demo, sign up for services, or contact support.
• Automatically through cookies and similar technologies when you use our website/app (e.g., logs and analytics).
• From service providers that help us deliver the Service (e.g., payment processors, hosting, messaging/telecom providers), as needed to perform services.

C. Purpose of Data Collection

• Provide, operate, maintain, and improve the Service.
• Create and manage your account, authenticate access, and deliver requested features.
• Process transactions, billing, payments, and provide receipts/invoices.
• Communicate with you about your account, support requests, product updates, and administrative notices.
• Send service-related messages (including SMS, if you opt in) such as alerts, reminders, status updates, and support follow-ups.
• Monitor, detect, prevent, and investigate fraud, abuse, security incidents, and illegal activity.
• Comply with legal obligations and enforce our Terms.

D. Data Security Measures

We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction, including:

• Encryption in transit (e.g., HTTPS/TLS) and, where appropriate, encryption at rest.
• Access controls and least-privilege permissions for internal systems.
• Credential protection (e.g., hashing of passwords) and secure authentication practices.
• Security monitoring, logging, and periodic review of access and system activity.
• Vendor risk review for key subprocessors where feasible.

Note: No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to protect your data using industry-standard practices.

E. Data Sharing

We do not sell your personal information. We may share customer data in the following circumstances:

• Service providers (subprocessors): with vendors that help us operate the Service (e.g., hosting, analytics, payment processing, messaging/telecom) and only as needed to provide services.
• Legal and compliance: if required by law, legal process, or governmental request, or to protect rights, safety, and security.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets (subject to reasonable protections).
• With your direction/consent: when you explicitly request or authorize sharing.

F. User Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your information (subject to legal/contractual retention requirements).
• Objection/Restriction to certain processing in some circumstances.
• Opt-out of marketing communications (you can still receive transactional/service messages).

To exercise these rights, contact us using the information below. We may need to verify your identity before fulfilling a request.

G. Contact Information

If you have questions or concerns about privacy, data practices, or want to submit a request:

SMS / Text Messaging (If You Opt In)

If you provide a mobile number and opt in to receive text messages from AI Fuel, we may send you service-related SMS messages such as account notifications, support updates, reminders, and other operational communications.

A. Consent & Opt-Out

• Opt-in: You will only receive SMS messages if you consent/opt in (for example, via a web form, written agreement, or other consent method).
• Stop: Reply STOP to unsubscribe at any time (you may receive a final confirmation message).
• Help: Reply HELP for assistance, or contact us using the contact information above.
• Rates: Message and data rates may apply depending on your carrier and plan.